Delivery & Returns

 

Shipping And Handling 

All orders are shipped the next working day after placing your order & subject to payment card authorisation.

UK Delivery

 

  • Cards Standard Delivery: Standard Delivery is £1.20 | Expedited Delivery is £1.27
  • Cards Signed For Delivery: Standard Signed For is £2.30 | Expedited Signed For is £2.37
  • All other Standard Delivery items start at £2.85 (Standard) or £3.95 (Signed For) and will arrive in 3-5 working days
  • All other Expedited Delivery items start at £3.35 (Standard) or £4.45 (Signed For) and will arrive in 1-3 working day
  • All postage costs will be stated clearly at the checkout
  • FREE Super Saver Delivery is applied to all UK orders over £20.00 and will arrive in 3-5 working days

 

Europe & Worldwide Delivery

 

  • We offer fast delivery to a wide range of global destinations
  • All postage costs will be stated clearly at the checkout

 

Please click on our Delivery & Returns link at the bottom of this page to view our full Delivery & Returns information.

All delivery charges will be stated clearly when you checkout.

Deliveries to remote areas of Scotland, Northern Ireland, the Channel Islands and other offshore locations may take additional time for delivery.


Europe & Worldwide Delivery

We offer fast delivery to a wide range of global destinations. 

Deliveries to non-UK addresses are sent by Royal Mail. You can choose from either the International Standard or International Tracked Service. Please note the International Tracked service is always at least £5.00 more expensive than the Standard service but will also cover you for loss and damage. These charges only include delivery; therefore non-EU customers will be responsible for import duties and local taxes. 

Delivery period will depend on local postal services, but will typically take from 7-14 days from placing your order. If you have any queries or concerns when placing your order please contact us at sales@thepaperparlour.co.uk.

Please view our terms & conditions for our returns and exchange policy.

Returns
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund minus the delivery fee which is non-refundable. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. We do not refund postage charges incurred in returning your item unless you are returning the item because we sent you an item incorrectly or it is faulty. This cancellation policy does not affect your rights when we are at fault - for example if goods are faulty or misdescribed.

PLEASE MAKE SURE you check your item thoroughly before writing in it. If a fault is detected after an item has been written in we cannot accept the item back.

If your item is not faulty it must be returned 'as new' with all packaging intact for a full refund minus the delivery charge. We are unable to accept items for return once they have been opened or used.

None of these terms affects your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.


Returning an item

To return an item please package it carefully, pay the postage costs and pack a copy of your original invoice details. Items are your responsibility until received by us so we recommend you use a recorded delivery service. If a return is the result of our mistake we will also refund your return postage charges.

If you don't have your original invoice to hand please write your order number and email address clearly on a separate piece of paper and include this with your return so that we can trace your original order.

Please send all returns to:

The Paper Parlour
11 Belmont Farm
Cliff Road
Hessle
Nr Hull
HU13 0HB
United Kingdom

Cancelling an order

If you wish to cancel an order which has not yet been dispatched please contact us via email straight away sales@thepaperparlour.co.uk