Delivery & Returns

 

Shipping And Handling 

All orders are shipped the next working day after placing your order & subject to payment card authorisation.

UK Delivery 

  • Cards Standard Delivery: Standard Delivery is £1.20 | Expedited Delivery is £1.27
  • Cards Signed For Delivery: Standard Signed For is £2.30 | Expedited Signed For is £2.37
  • All other Standard Delivery items start at £2.85 (Standard) or £3.95 (Signed For) and will arrive in 3-5 working days
  • All other Expedited Delivery items start at £3.35 (Standard) or £4.45 (Signed For) and will arrive in 1-3 working day
  • All postage costs will be stated clearly at the checkout
  • FREE Super Saver Delivery is applied to all UK orders over £20.00 and will arrive in 3-5 working days
  • Deliveries to remote areas of Scotland, Northern Ireland, the Channel Islands and other offshore locations may take additional time for delivery
  • If you place multiple orders which are going to the same address they will be packaged in as few a packages as possible to save on the excessive use of packaging

PRE-ORDER ITEMS (UK)

Some of our items are available for Pre-Order. If an item is available for Pre-Order it will be clearly labelled as such. Please note if you place an order for a Pre-Order item along with other in-stock items the in-stock items will be delivered at the same time as the pre-order item. If the Pre-Order item is worth £20.00 and the in-stock items are worth £20.00 and you would like the in-stock items delivering first please contact us at sales@thepaperparlour.co.uk and we will arrange this for you (UK customers only).

 

Europe & Worldwide Delivery 

  • We offer fast delivery to a wide range of global destinations
  • All postage costs will be stated clearly at the checkout
  • If you are ordering multiple items (5+) at once please contact us directly to get the best postage price available 
  • Delivery period will depend on local postal services, but will typically take from 7-14 days from placing your order
  • If your order has not arrived within this time please contact us straight away
  • If you have any queries or concerns when placing your order please contact us at sales@thepaperparlour.co.uk.

Deliveries to non-UK addresses are sent by Royal Mail. You can choose from either the International Standard or International Tracked Service. Please note the International Tracked service is always at least £5.00 more expensive than the Standard service but will also cover you for loss and damage. These charges only include delivery; therefore non-EU customers will be responsible for import duties and local taxes. 

PRE-ORDER ITEMS (Europe & Worldwide Delivery)

Some of our items are available for Pre-Order. If an item is available for Pre-Order it will be clearly labelled as such. Please note if you place an order for a Pre-Order item along with other in-stock items the in-stock items will be delivered at the same time as the pre-order item. 

Please view our terms & conditions for our returns and exchange policy.

 

UK Returns
Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 14 working days for a full refund. Do this by clicking on the 'Contact Us' link located at the bottom of every page and quoting your full name and address and the order number supplied to you.  You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. We do not refund postage charges incurred in returning your item unless you are returning the item because we sent you an item incorrectly or it is faulty. This cancellation policy does not affect your rights when we are at fault - for example if goods are faulty or misdescribed. If the item is faulty please provide images of the fault when emailing us. Faults and/or damage should be reported within 7 days of receiving the order. 

PLEASE MAKE SURE you check your item thoroughly before writing in it. If a fault is detected after an item has been written in we cannot accept the item back.

If your item is not faulty it must be returned 'as new' with all product packaging intact for a full refund. We are unable to accept items for return once they have been opened or used.

If your order is returned to us because you have given incorrect address information or if the parcel has been refused upon delivery you will have to pay a re-delivery fee/returns fee.


None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

International Returns

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund minus the delivery fee which is non-refundable. Do this by contacting us by email and quoting the order number supplied to you. Your refund will be paid within 14 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. When returning an item from another country please note the customer will have to pay the returns fee at their local post office. We do not refund postage charges incurred in returning your item unless you are returning the item because we sent you an item incorrectly or it is faulty. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.  If the item is faulty please provide images of the fault when emailing us.

PLEASE MAKE SURE you check your item thoroughly before writing in it. If a fault is detected after an item has been written in we cannot accept the item back.

If your item is not faulty it must be returned 'as new' with all packaging intact for a full refund minus the delivery charge. We are unable to accept items for return once they have been opened or used.

If your order is returned to us because you have given incorrect address information or if the parcel has been refused upon delivery you will have to pay a re-delivery fee/returns fee.

If you have benefitted from the Free Delivery on orders over £20.00 and you chose to return items bringing the total of your remaining order under £20.00 you will be refunded minus £2.85 (Standard delivery fee).


None of these terms affects your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

 

Preparing an item for return

To return an item please ensure it is returned 'as new' with all product packaging intact for a full refund. We are unable to accept items for return once they have been used or are missing the manufacturers packaging. The item must be packaged securely and in the same manner in which it arrived to you. If an item is damaged on its return journey to us due to poor packaging we will not be able to refund the order.

Please pack a copy of your original invoice details and pay the postage costs. Items are your responsibility until received by us so we recommend you use a recorded delivery service and package the item well. If you don't have your original invoice to hand please write your name, full address and email address clearly on a separate piece of paper. Include this with your return so that we can trace your original order.
 
Please send all returns to:
The Paper Parlour
11 Belmont Farm
Cliff Road
Hessle
HU13 0HB


Cancelling an order

If you wish to cancel an order which has not yet been dispatched please contact us via email straight away customersupport@thepaperparlour.co.uk

Failed Deliveries | Return to Sender

In the event of an incorrect address being entered when placing your order or if the order has been refused in error upon delivery there will be a re-delivery/returns fee. This fee will be charged at our most basic rate for customers who selected the Free Standard delivery (£2.85). If you have chosen a Tracked or Expedited service the original delivery fee charged will apply. If you choose to cancel the order you will be refunded minus these amounts (depending on the service chosen).