This privacy policy explains how we collect, store and process your personal data. Terms updated as of May 2018 in accordance with new GDPR guidelines. Personal data is any information that can be used to identify a living individual, either directly or indirectly. It can refer to obvious things like your name and address, but also to online identifiers such as IP addresses.
Who are we?
The Paper Parlour is an independent online retailer of quality design-led stationery, gifts, calendars & greeting cards.
The Paper Parlour Stationers Ltd
11 Belmont Farm
Hessle
Hull
HU13 0HB
Email address: sales@thepaperparlour.co.uk
Registered company number: 10842199
How do we collect your personal data?
When:
- you place an order with us
- you create an account and opt-in to receive email marketing from us
- you complete an online order and opt-in to receive email marketing before checking out
- you enter a competition that we are running and opt-in to receive email marketing when you enter
- you fill in the form on the ‘email sign up’ page on our website
What personal data do we collect and how do we use it?
We may collect the following information when you attempt to make a purchase or when your purchase is complete:
- name and address, e-mail address & telephone number.
- financial account information, such as credit/debit card number and other payment information
- if you create an account - your username, password, e-mail address and your full name, address and telephone numbers;
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- To process your order
- To respond and/or deal with your request or enquiry;
- To perform any contract the Company has with you; and for compliance with legal, regulatory and other good governance obligations
- To gather reviews after purchase
- To contact you (directly, either by the Company or by the Group or through a relevant partner or agent) by e-mail or phone for the above reasons
- Subject to your consent where required under applicable laws, to carry out direct marketing and/or e-mail marketing that you have requested
When you sign up to our newsletter and email marketing, we collect your name and email address so that we can send you this information. We do this with your consent and you can opt-out of these emails at any time using the ‘unsubscribe’ link featured in all of our emails to you. You will not receive any more marketing emails from The Paper Parlour Stationers Ltd if you do this, but we will still send you transactional emails, for example an order confirmation if you make a purchase from us.
How long do we keep your information for?
We will continue to send email marketing to you:
a) until you opt-out; or
b) until you stop actively interacting with the marketing emails we send to you for a period of 18 months.
In both of these cases, we will maintain your email address on a suppression list for 24 months, so that we know not to contact you.
Do we share your information with anybody?
We use Shopify and Constant Contact to help manage our marketing database. We also use Shopify to process your orders. We use Paypal, Shopify and Amazon Pay to process Payments. We use Royal Mail to deliver orders placed with us. If there is ever an issue with a product you have purchased we may pass on your details to the Supplier/Manufacturer to help resolve a complaint. These companies may store and/or process your personal data outside of the EEA. We have ensured that there are suitable safeguards in place for the protection of your personal data outside of the EEA.
- Read Constant Contact’s Privacy Policy here
- Read Shopify Privacy Policy here
- Read Royal Mail’s Privacy Policy here
- Read Paypal’s Privacy Policy here
- Read Amazon Pay’s Privacy Policy here
Your rights
You have various rights relating to the processing of your personal data for direct marketing. These are:
- The right to be informed – this privacy notice explains to you how your personal data is processed by us for direct marketing.
- The right to access – you can request that we provide you with all of the personal data that we hold about you. We will provide this to you free of charge within one month of your request.
- The right to rectification – we like to make sure that the information we have about you is correct. You can manage your personal details within your account to ensure that they are up to date, or you can contact us to let us know if we have any incorrect information about you by emailing customersupport@thepaperparlour.co.uk.
- The right to erasure – you have the right to have your data ‘erased’ by The Paper Parlour Stationers Ltd under specific situations.
- The right to restrict processing – you have the right to restrict processing in certain situations such as: where you contest the accuracy of your personal data, we will restrict the processing until you have verified the accuracy of your personal data / where you have objected to processing and we are considering whether our legitimate grounds override your legitimate grounds / when processing is unlawful, and you oppose erasure and request restriction instead / where we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
- The right to object - You have the right to object to the processing of your personal data. Remember you can opt out at any time from our marketing communications using the preference centre in your your account, by using the ‘unsubscribe’ function in our marketing emails or by contacting us at customersupport@thepaperparlour.co.uk.
How to contact us
If you want to talk to us about anything in this privacy policy, find out more about your rights or to enforce your rights, please contact us by emailing customersupport@thepaperparlour.co.uk.
Not happy?
If you feel that we have not processed your data according to the law, then you have the right to make a complaint with the ICO.
Cookies We collect information directly from you in a number of ways. One way is through our use of ‘cookies’. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site. Cookies are small text files that are placed on your computer’s hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit. Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form. Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits. The rules about cookies on websites have recently changed. If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer’s hard drive. However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies. To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org. If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Security We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or willful default.